Legal
Reservation terms
Last updated 18 August 2026
This page explains exactly what your $99 does, what it does not do, and how to get it back. It is written to be read, not to be got past.
1. What you are paying
You are paying a $99 USD reservation for one Nura device from the first production run. It is a reservation, not a purchase. It does not create a contract of sale, and it does not oblige you to buy anything.
2. What it gets you
- A place in the first production run, allocated in the order reservations are received.
- Founding member updates on the development of the product.
- Written confirmation of the final product details, price and estimated delivery window before any further payment is requested.
3. Your deposit is refundable
You may ask for your reservation back at any time before you complete your final order, for any reason or none. We return the full $99 to the original payment method. We do not deduct a fee, and we do not ask you to explain.
Email hello@dearnura.com from the address you reserved with, or reply to your reservation confirmation. We will action the refund within five business days; how quickly it appears after that depends on your bank.
4. It is credited, not charged
If you go on to buy, the whole $99 is deducted from the price of your device. You are never charged twice for it.
5. Before anything else is charged
We will contact you to confirm the final product details, the price, the estimated delivery window and your shipping address. Nothing beyond the $99 is taken until you actively confirm that order. If you do not confirm, or do not reply, we treat the reservation as lapsed and refund you.
6. If plans change on our side
Hardware timelines move. If the first run is delayed, we will tell you and give you the choice to wait or take your deposit back. If we cannot fulfil your reservation at all, whether because the run is smaller than planned, because we cannot ship to your country, or because we stop the project, we refund you in full without you having to ask.
7. Shipping regions
Shipping regions for the first run have not yet been confirmed. You may reserve from anywhere. If we cannot reach you in the first run, we will tell you before requesting any further payment, and your reservation remains refundable as set out above.
8. One device per reservation
Each $99 reservation holds one device. Reservations are personal to you and cannot be sold or transferred to someone else.
9. Payment and your card
Payments are processed by Stripe. Your card details are entered on Stripe's systems and are never received or stored by Nura. We receive your email address, a payment reference, and whether the payment succeeded.
10. Your statutory rights
Nothing here reduces the rights you have under the consumer law that applies where you live. Where that law gives you more than these terms do, that law applies.
11. Getting in touch
Write to hello@dearnura.com. We answer reservation questions from a person, not a form.